Help us serve you better! We value your opinion.

While you are at BML , we want to provide you with the highest quality healthcare available in a comprehensive, compassionate, and cost-effective manner. We also want you to be completely comfortable and confident in the care and laboratory results you are receiving. And for this reason, BML is structured to:
• encourage a high level of personal communication with you and your other health care providers
• facilitate access to educational information
• provide the patient with a general understanding of each laboratory test taken
• provide up-to-date laboratory diagnostic methods and information to patients and doctors

 

To help us evaluate our performance, please take a moment to fill out our questionnaire. Your comments and suggestions, both positive and negative, will help us continue to improve the health care we provide.

 

About Yourself

 

(provide your name and receive 10% off on your visit)

 

 

On average, how many times have you utilized BML? 

 

           

 

 

How did you hear about BML? 

 

             
   
 

 

 

Location/External Facility

 

Was the laboratory difficult to find?

 

     

 

Were there sufficient signs on the building?

 

     

 

Is the laboratory located within a convenient area?

 

     

 

If given an choice, where would be an optimal location?

 

Waiting Area/Reception

 

Was our waiting room clean & comfortable?

 

     

 

Were you greeted in a friendly and polite manner?

 

     

 

Were your phone calls or inquiries handled in a prompt and courteous manner?

 

     

 

How long was your average waiting time?

 

         

 

How would you rate patient privacy?

 

       

 

Are our prices competitive?

 

       

 

Blood Drawing Area

 

Were you greeted in a friendly and polite manner?

 

     

 

Was this area clean and prepared for your visit or needs?

 

     

 

Was the blood samples collected in a skillful manner?

 

     

 

 

Staff

 

Was the staff friendly, polite, and acted in a professional manner?

 

     

 

Was the staff clinically experienced and knowledgeable?

 

     

 

 

Laboratory Reports

 

Walk-in patient(s) : Were your results reported within a reasonable time?

 

     

 

Doctor referrals : Were your results delivered to the doctor within a reasonable time?

 

     

 

 

Comments:

Please rate your overall experience at BML

 

       

 

Would you recommend BML to others?

 

     

 

 

How can we improve our service?

 

 

Please tell us who or what had a positive impact on your visit.

 

 

Please suggest one or more area(s) of improvement that would have made a significant difference in your overall experience.